If you are a small or medium-sized business owner who wants to increase sales and profits but you can not find the time to pursue your strategies, a telephone answering service may give you more answers than you could have imagined. Business gurus are fond of saying that you can solve most business problems with more sales. While that’s an exaggeration, most of us would agree that adding more sales to the top line makes solving most business problems easier. It’s simple: more money in the till, more money to solve problems. However, the reality is that many entrepreneurs and business owners spend more time on non-incoming producing activities than they do on revenue generation activities.If you wish to learn more about this, visit Answering Service.
An answering service can help you grow your business both directly and indirectly by allocating more people and time to profit-building strategies, and can do so at a very economical price. Here are the top 3 ways.
1.Increase Your Client Satisfaction 24 Hours a Day
An answering service is available 24 hours a day, and not just available, it can provide an efficient, friendly, live voice to your clients any time of day or night that they want or need to call. We all know that people do not like automated voice answering and voicemail systems. They are impersonal, uncaring, and often frustrating. Giving your clients a live person to talk with increases the likelihood of their satisfaction and, importantly, their willingness to recommend your business to another because of your good service. Plus, you never miss a call. You never miss an opportunity.
2.Think Outside the Box with Your 24 Hour Answering Service
You can have the live operator answering your phone lines sell more of the products and services you want to sell. All you have to do is write down a script of exactly what you want the operator to say and she can view it on her monitor every time a current or prospective client calls. The live operator can answer with your business name and follow with, for example, special pricing on air conditioners if you’re an electrician, discounted meal times if you’re a restaurant, newly arrived products in you’re a retail store. And you can drive more callers to your 800 or local phone numbers by advertising in newspapers or on the Internet and having those numbers answered by live operators who take orders for your product or schedule appointments for your services.
3.Why pay a fully Salary when you can pay $100/month or less for well trained operators customized to your business?
Businesses pay hefty fees for employees. The true cost of each employee is more than the amount of his paycheck. The loaded cost of an employee can often by up to 50% more than the paycheck. Employers must pay many taxes on employee pay, and most employers also pay a certain amount for employees’ vacation, sick, and holiday time off. On top of that, many employers pay a portion or all of an employee’s health and other benefits. The cost of an answering service is typically lower than the cost of putting a new phone line in and is a fraction of the cost of a full-time receptionist. Yet with an answering service, you can have a team of sales people giving round-the-clock service to your current and prospective clients.